Terms and Conditions
All orders will be processed within two business days.
We will ship all US domestic orders free via FedEx ground shipping if this option is chosen at checkout, otherwise, all packages will be sent via FedEx or USPS, rates as calculated by the carrier on checkout based on weight and chosen delivery time frame.
All shipments will be sent from New York unless otherwise noted. For international shipments, please note that shipping costs, duties and taxes will be the full responsibility of the customer. Please ensure all information is correct during checkout to avoid any customs delays.
If shipment charges are included in your purchase, these charges will not be returned should you initiate a return or exchange.
We accept payment via Visa, Mastercard, and American Express credit or Debit Cards. Payments will be processed through Shopify Payments which is hosted by Stripe.
Domestic: Within the United States, an 8.875% sales tax will be charged on all orders shipping within New York State.
International: VAT, duties, and additional taxes will be the sole responsibility of the purchaser for any order shipping outside of the United States.
Items should be returned unused with all Tabula Rasa garment tags still attached and must be postmarked within 14 days of receipt. Notification of a return must be made to firstname.lastname@example.org within 7 days of receipt. If returning swimwear or playsuits, the goods must be returned with the liner intact. Any garment which is not returned in the condition in which it was received, or deemed unsuitable for resale in any way, will be returned to the customer and no refund will be issued. Only goods which are purchased directly from tabularasa-ny.com will be eligible for return, please include original invoice # in the e-mail subject when making a return claim.
Should an item be damaged upon receipt, please contact our customer care at email@example.com within 24 hours of receipt to make a claim.
All return charges and liabilities are the responsibility of the customer. As such, we recommend packages be returned via traceable carrier and insured for the full amount of the merchandise and must require a signature upon receipt. We are not liable for any missing packages and cannot guarantee a refund for any items that go missing during transit.
Should you wish to make an exchange, please follow the process for return and then place a new order. You will be refunded for the original item in accordance with our returns policy. Please note shipping charges are not refunded.
Returns will be processed within 5 business days of receipt.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
INFORMATION GATHERING AND USE
We reserve the right to store any information gathered during user registration, newsletter registrations, or during the execution of an online purchase by a customer with Tabula Rasa. This information includes name, address and e-mail address. The primary reason for gathering this data will be for the completion of an online purchase transaction through shipping and any necessary order follow-up such as a return or exchange. Other information gathering will be used to send newsletters containing information pertaining to the Tabula Rasa brand, its products, and corresponding blog (e-mail marketing, unless opted out) along with the completion of an online purchase or transaction (order shipment). This information will be used along with data gathered by cookies to provide you with the best shopping experience possible; we will not provide this information to sources outside of Tabula Rasa unless required by law.
COOKIES AND ANALYTICS
Furthermore, www.tabularasa-ny.com is hosted on Shopify Inc.’s e-commerce platform. Further analytics are gathered through this platform that will be used in conjunction with analytics derived from Google. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. These can be turned off in your browser’s security settings as well.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You may e-mail us at firstname.lastname@example.org for any issues regarding consent.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We will not disclose and personal information or data that is gathered to any party outside of Tabula Rasa unless required to do so by law.
Any credit card information that is provided for online purchases is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Your payment information will be stored and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information will be deleted.
THIRD PARTY SERVICES AND LINKS
We will notify you of any services or areas on our site that are provided by a third party. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers may have their own privacy policies and terms. Please be aware that certain third parties may not be located in the same jurisdiction as Tabula Rasa or their customers.
If any links are included in any section of the website, clicking on these may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
INTELLECTUAL PROPERTY AND DESIGN INFRINGEMENT
All intellectual property rights on the trademark and models of products belong without any limitation to Tabula Rasa. Unless a prior written consent has been given by Tabula Rasa, the buyer is prohibited from using the brand Tabula Rasa, their graphics, logos and any mark for publicity purposes including websites.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
QUESTIONS AND CONTACT INFORMATION
Mail: Tabula Rasa
371 Madison St Suite 107
New York, NY 10002